Frequently Asked Questions
Do I need to make an appointment?
An appointment is not required, but it is helpful to call ahead and schedule an appointment if you are building or remodeling a whole house. Don’t forget to bring your floor plans.
What types of products do you sell?
We sell plumbing parts, fixtures, power tools, generators and a whole lot more! See our Brands tab for a full list.
I am not a Plumber or Contractor, can I buy directly from Park Supply?
Yes, we are open to the public and do sell directly to homeowners, contractors, builders, designers and plumbers.
How long will it take to make selections on a whole house project?
We have a large variety of products to view in our showroom. Depending on your needs and wants, it could take a few hours or maybe even multiple visits to our showroom.
Do you keep the products you sell in stock?
We strive to keep as many products on hand as possible. However, some items such as faucets in special finishes could take 3+ weeks to arrive.
Can you order items from manufacturers not listed on your website?
Our website lists the manufacturers typically we use, but you are not limited to just those listed. If you have a product in mind, let us know and we’ll try and get it for you.
What forms of payment do you accept?
If items have to be special ordered, is a deposit required?
Yes, special order items require a 100% deposit.
What is your return policy?
We want you to be satisfied with your purchase. Items that are stocked here at Park Supply can be returned if the item is not damaged and in its original package in resaleable condition. Special order items (items not stocked at Park Supply) may be returned with a restocking fee, but only after the approval of the manufacturer.
What are your store hours?
Our showroom is open Monday through Friday from 8:00 a.m to 5:00 p.m. and on Saturday from 8:00 a.m. to 12:00 p.m. Our parts counter is open Monday through Friday from 7:00 a.m. to 5:00 p.m. and on Saturday from 8:00 a.m. to 12:00 p.m.
Will you install the items I purchase?
Park Supply does not install plumbing fixtures.
Walk-in’s are ALWAYS welcome!
However, to better serve our customers on new home construction & large remodels, appointments are greatly appreciated.